Dialog Becomes 1st Telco to Provide Customer Service via WhatsApp

Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, became the first telecommunications service provider in Sri Lanka to provide 24/7 customer service via WhatsApp, for all product and service related queries. This service will be exclusively available for Dialog Club Vision members initially, as a convenient method to obtain services that fits around their busy schedules and will be available for all Dialog customers in the future.

In its efforts of continuously enhancing the customer experience and delivering the future, today, Dialog, the leader in innovation, customer experience and provision of differentiated service now offers a convenient and fast method for customers to get their issues resolved and receive information on products and services – all in one channel they already use in a daily basis, and on the go. Dialog Club Vision customers can now chat with a customer service agent and obtain an array of services including checking the connection status, account balance, changing Packages, subscribing to e-bill service, providing feedback on services and more