BMICH is promoting an organizational culture of motivating its staff to adopt the QC100 model for total quality management as the winner of Gold Century International Quality Award 2016 in Geneva for entrepreneurial achievements and innovation.
QC100 is defined as a process of quality-centred customer-focused, team-driven strategy seeking to increase customer satisfaction and optimize efficiency.
In order to achieve QC100, BMICH has introduced a culture of engagement and a proactive approach to improving processes and is committed to extending the quality culture across all stakeholders, especially employees, suppliers and clients as well as the community.
The endeavour is implemented with the ideological support of the Century International Quality ERA Award and endorsed by the QC100 TQM Model. The 7 principles of TQM model consistently communicated to the staff and observed at BMICH are:
That quality is a consequence of valuing customer satisfaction and obtaining positive business results.
Meeting the quality levels established in accordance with the QC 100 points of quality.
Encouraging participation and teamwork for decision making.
Satisfying the needs of the clients and meeting their expectations.
Providing human resources, both technical and economic, to achieve continuous improvement and respect for the environment.
Managing human resources to achieve maximum potential.
Making employees aware of the importance of concentration on the most profitable areas of activity to achieve the best business results
CEO Sunil Dissanayake explained, “BMICH conducts a monthly motivational programme to inspire our staff to participate in QC100-related initiatives as an important initiative in maintaining our standards that has enabled us to win the IQA in Geneva.”
As Asia’s first ever purpose-built conference centre, BMICH has an important role to play in maintaining quality. This is done in earnest, with state-of-the-art facilities and professional staff.