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Support service to rectify domestic electricity, water supply failures

7 April 2020 12:01 am - 0     - {{hitsCtrl.values.hits}}

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By Sandun A. Jayasekera 

The Public Utilities Commission of Sri Lanka (PUCSL), together with Ceylon Electricity Board (CEB), Lanka Electricity Company Private Limited (LECO) and National Water Supply and Drainage Board (NWSADB), has launched a special programme to provide immediate solutions to issues of electrical systems and plumbing of the households of electricity and water consumers during the curfew period with effect from yesterday. 

“Under this emergency programme, facilities will be provided to rectify or repair the problems of electrical systems and plumbing issues in the premises of customers through a hotline service which has already been implemented,” said Jayanath Herath, Director Communications of PUCSL. 


“With the new service, the consumer can seek the assistance of an electrician or plumber near his or her residential area to sort out the issue. A database has been established containing information of electricians and plumbers residing in every district. PUCSL has already taken measures to provide the same information to respective police stations and divisional secretariats to maximise the service. As the first phase, this service is provided by registered electricians and plumbers in accordance with approved safety practices and guidelines required during curfew hours and will be implemented in the Colombo, Gampaha and Kalutara Districts where curfew is in force. This support service will be extended to other districts according to the demands of consumers. Relevant electricians and plumbers are advised to charge a reasonable fee and issue an acceptable receipt for the service they provide. In case of a problem regarding plumbing, you can dial 1939 to obtain the services of a plumber. If you are a consumer of CEB and in a case of a problem in the electrical system at home, you can dial 1987 to obtain the services of an electrician and if you are a consumer of LECO, you can get the same service through 1910. If you need further information regarding this service, you can connect with PUCSL via 0764271030. Once the service of an electrician or plumber is obtained, the customer’s response to the service can be communicated to the same numbers for more information,” he said. 

 

  • With the new service, the consumer can seek the assistance of an electrician or plumber near his or her residential area

 

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