Wed, 01 Dec 2021 Today's Paper

NTB honoured at NBQSA 2016

8 November 2016 12:00 am - 0     - {{hitsCtrl.values.hits}}

A A A

Recognising the bank’s continuing commitment in offering unparalleled customer solutions, Nations Trust Bank (NTB) was honoured with a Merit award under the In House Application category at National Best Quality Software Awards (NBQSA) 2016.


This recognition follows the bank’s implementation of its innovative in-house application ‘TIDE’, a lean system management that offers efficient and timely customer solutions. The new system now enables faster processing of a multitude of customer requests thus enabling seamless and convenient transactions. The National Best Quality Software Awards, also known as NBQSA, is the national awards competition for best software products in ICT in Sri Lanka. Organised by the Sri Lanka chapter of the British Computer Society, the NBQSA competition is conducted annually and it’s open to groups, individuals and organisations in Sri Lanka for locally-developed 
ICT products. 


“NTB has always focused on innovations that improve overall customer service. Accordingly, ‘Nations’ TIDE’ was formulated to effectively enhance our operations and improve our customer experience whilst adding value. We are proud of such recognition which reflects our commitment and untiring efforts towards our customer base. With Nations TIDE in place, the customer experience improves by leaps and bounds with reduction of processing time by 50 percent for almost all service requests.


One of the greatest benefits to the customer of this system is that once a customer submits a request, an automated SMS service provides real-time progress on his request as and when it is completed. This spares the customer from having to follow up with the bank for progress up-dates,” explained Branches Head Sheahan Daniel.  

 

  Comments - 0


Add comment

Comments will be edited (grammar, spelling and slang) and authorized at the discretion of Daily Mirror online. The website also has the right not to publish selected comments.

Reply To:

Name - Reply Comment





Focus on Laggala Gem mining big shots bigger than the law

The truth is now being uncovered regarding an illegal mining racket in state

How and why the TNA was formed twenty years ago

The Tamil National Alliance (TNA) is now twenty years of age. The premier pol

India lays emphasis on culture diplomacy with Sri Lanka

Indian Prime Minister Narendra Modi wanted to inaugurate the Kushinagar Inter

Bittersweet memories of a ‘City that never slept’

At the heart of Eastern Province lies a now abandoned ghost town punctuated w