The Insurance Board of Sri Lanka (IBSL) has issued ‘Guidelines on conducting investigations on insurance claims’.
The guidelines specify the minimum standards for conducting investigations in respect of insurance claims, with the objective of promoting professionalism in the industry.
As per the guidelines, the insurance companies are expected to ensure that investigators perform their duties in an independent and impartial manner while maintaining confidentiality and being mindful of the interests of both the insurers and insurance claimants.
The guidelines also require the investigators to take greater care in dealing professionally with the claimants, witnesses, informants, etc.
The guidelines are effective from January 1, 2017 and are published on the website of the IBSL (www.ibsl.gov.lk).