An island wide ‘Software Failure’ on Automated Teller Machines (ATMs) of a leading state commercial bank on Monday put thousands of clients in difficulty as they could not draw cash from the ATMs.
The Daily Mirror was inundated with complaints from clients of the bank that they could not draw cash from their accounts using ATMs.
The situation was further aggravated as Monday and Monday was a monthly pay day in state and private sector institutions. Customers were seen desperately attempting to withdraw money from ATMs at many parts of the country.
“I tried to withdraw Rs. 5,000 from my account this afternoon from the ATM located at the Foreign Employment Bureau premises but I got only the payment slip, not money. I also found to my horror that Rs. 5.000 had been deducted from my account,” Sujith Lokuliyana of the Central Environment Authority said.
However, a senior official of the bank told Daily Mirror on condition of anonymity for obvious reasons that the error found in the bank’s software system had been attended and corrected.
“Yes, we admit that there was a ‘Software Failure’ in our ATM network in the country and we immediately corrected it after we found the error,” the official said.
He stressed that the bank has taken measures to ensure that not a single client would be affect from the Software Failure and their accounts would be readjusted and deducted amounts would be paid promptly. (Sandun A. Jayasekera)
Well these things happen. Good that the bank owned up and will rectify matters instead of avoiding the blame.
Gonibilla Wednesday, 26 September 2012 01:16 AM
They are only machines and machines break down now and again. If this happens often then it's a matter for concern.
Citizen Wednesday, 26 September 2012 10:16 AM
Nice to see some sensible comments here instead of the usual blaming of govt, western society, or whatever. These things happen, it's about mitigating risk to stop future occurrences again. I'm sure the bank is suitably embarrassed and will address this issue ASAP.
Gadzooks Wednesday, 26 September 2012 01:37 PM
Yes, machines do break down; and I hope my bank restores the 32 k I tried to withdraw to pay the monthly bills and have money for a business trip.
peeda mossa Wednesday, 26 September 2012 02:02 PM
In the olden days, when mostly only fathers were the wage earners, the mothers who attended the household chores, had an ATM which never failed. The fathers' pocket !!
Steve Wednesday, 26 September 2012 03:37 PM
what is the bank?
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