Providing satisfaction to customers is an intuitively sensible route to running a profitable business. But we have not been very good at measuring whether or not businesses are doing a right job in delivering satisfaction to their customers. Part of the problem is a lack of clarity about the meaning of some of the concepts involved.
Because you plan to spend the money you set aside for short-term goals relatively quickly, you’ll want to focus on safety and liquidity rather than growth in your short-term portfolio. Treasury bills (T-bill) backed by the government’s promise to repay are generally considered safe investments.
The Fourth Assembly of the International Renewable Energy Agency (IRENA) took place from January 18-19, 2014 in Abu Dhabi, United Arab Emirates (UAE), attended by more than 1200 participants including heads of state and ministers from over 150 countries, as well as representatives from 120 international organisations.
Volunteering is in – whether in reaching out to communities, helping street children or simply doing something for someone who cannot afford you or pay you back, it is not only fashionable but also extremely relevant in the world we live in today.
There are many problems have arisen with regard to condominium corporations and the management. As a result there are many unhappy buyers and they do not know where to go to get these problems satisfactorily resolved. Therefore it is necessary all condo buyers should know the role of
When I book a hotel I look for one that provides comfort and a secure environment. In a hotel environment, safety and security are two sides of the same coin. Let’s examine this on an imaginary – but not totally unreal series of incidents that all occur to the Nemo (‘Nobody’ in Latin) family, when they are picked up from......
We had a big debate on emerging markets’ growth prospects at our Annual Meetings in October 2013. We lowered our 2013 growth forecast for emerging markets and developing economies by a whopping 0.5 percentage points compared to our earlier forecast. Some argued that we were too pessimistic.
For some time now it has been quite clear to economists that assessments of economic performance cannot be solely focused on overall income growth, but must also take into account income distribution. This is because a growing body of research has established that where the income inequalities are...........
A very timely seminar on the ‘Debacle of Finance Companies’ was held recently at The Kingsbury. Human Rights Commission Chairman Justice P.R.P. Perera chaired, whilst presentations were made by banker, lawyer cum accountant, Ranjith Fernando, President’s Counsel K. Kanag-Isvaran and.....
Is the Colombo Stock Exchange (CSE) finally putting aside its losing streaks? With the first month of 2014 just over, signs are surely encouraging with the All Share Price Index (ASPI) having gained around 250 points representing a YTD gain of 4.2 percent, which is good considering that we are......
Ben Bernanke’s eight-year term as chairperson of the United States Federal Reserve Board came to an end last week, with successor Janet Yellen taking over from February 1.
One of the most crucial decisions for a marketing function of any company is the mix of elements that will be used to achieve sales within a target market. This concept of “Marketing Mix” is a fundamental part of marketing theory. Given that marketing has a wide selection of techniques available to........
Like every investor, you want to choose investments that will provide the growth and income you need to meet your financial goals. To do that, it’s important to understand yourself as an investor. That’s because a portfolio that’s right for someone else may not be best for you.
Sri Lanka’s financial sector has experienced significant developments since partial liberalization in the post-77 era. To move from a highly protected environment to a liberalized economy may have required some shock treatment such as the opening of the financial sector.
In many ways, Sri Lanka is a development success story. Its economy has been growing steadily and this has lifted millions of people out of poverty and boosted shared prosperity. Moving higher up on the economic ladder, however, will require addressing new challenges involving bold decisions.
Some women know the art of wearing their laurels well.For Weili Dai, as the only female co-founder of a cutting-edge semiconductor company, Marvell, the laurels never came easy but she knows how to wear them well. In fact, too well.
The rapid change in the market place, due to globalization, growth in outsourcing, the need to speed up growth and the shortening of product cycles and the rapid pace of technological innovation, has forced companies to look to mergers and acquisitions (M&A) as a part of their business strategy, to meet their business goals.
The past year was certainly a ‘mixed bag’ for Sri Lanka tourism with possibly the ‘highs’ slightly outweighing the ‘lows’.
A quick overview of the past year, albeit weighted towards the hotels sector, is as follows.
January 26th was International Customs Day. The theme for this year is, “Communication: Sharing Information for Better Cooperation”. Trade facilitation measures are important means of achieving improved communication and.........
Product Portfolio Analysis (PPA) is a process where managers study the profitability of the various products and services a business offers. It is designed to help optimize the allocation of resources between those products and services.
The Sri Lankan equity market experienced certain developments during the past few years and is currently poised for growth. The daily average turnover for the current year is Rs.1,132 million, while the net foreign inflow is Rs.826.6 million.
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