Last Updated : 24-04-2014 16:18

 
 

Features

Customer satisfaction or delight

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How crucial it is to ‘delight a customer’. Raising customer satisfaction is such an obvious point. Management tends to forget the importance of delighting a customer. Customer satisfaction is talked about in creative copy writing. What is neglected is the need to
Views: 3191

Is entrepreneurship the final goal of a career end?

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Not everyone chooses a career – some, if they are honest enough, will confess that they got into a career by chance. And once the course of time runs and the biological clock runs, most would choose to stay within the comfort zones of known routines, predictable outcomes and familiar territory, instead of.....
Views: 3578

Tea and rubber equally affected by global warming, climate change

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Be it swapping coffee for cocoa in Central America or bracing for drought in Sri Lanka with a return to ancient water storage systems, scientists and growers should jointly chart a path to adapt to climate shifts despite uncertainties over future growing conditions.
Views: 7213

Risks and rights for Sri Lankan consumers in the digital age

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Every day we are moving closer to having almost as many mobile subscribers as there are people on earth. Close to 40 percent of the world’s population are now ‘online’ and some 750 million households globally are connected to the internet.
Views: 2333

Evolution or Revolution? Managing brand transition

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It’s not uncommon to find major homegrown brands in Sri Lanka either undernourished or underexploited but after a period of neglect, they need to be reexamined and refreshed from the ground up.
Views: 2643

Solving dilemma of export diversification

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Sri Lanka’s problem of flagging export growth has generated much discussion. The answer that many are converging on is a single word: DIVERSIFICATION.
But ‘diversification’ is a double-edged concept in exports. You can either diversify in terms of products, or in terms of markets.
Views: 2658

Forecast for our energy future - No common solutions

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A recent article by Gail Tvreberg from a think tank on ‘Our Future World’ and reproduced in ‘Oil Voice’ magazine of February 4, 2014, highlights that solutions to our energy dilemma will not work if we do not understand that the problem is quite different from what it really is and......
Views: 2763

Metrics of measuring a hotel’s performance relative to its peers

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“Eschew obfuscation, espouse elucidation” is a humorous fumble rule used by English teachers and professors when lecturing about proper writing techniques.
The press release by the MD of a hotel built during the colonial era informs of increased occupancy and revenues in the nine months ended 31 December 2013.
Views: 2550

Link between goal setting and workplace performance is inseparable

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Last two weeks, we saw how goal setting is a powerful way of motivating people and of motivating managers. Today, the value of goal setting is so well recognized that entire management systems, like Management by Objectives (MBOs), have goal setting basics incorporated within them.
Views: 3072

Introduction to real estate investment trusts

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Investing in real estate has been the traditional method of securing future financial stability by increasing one’s net worth. With the advent of share trading, investments in property have been in direct competition to attract investment rupees.
Views: 2671

Can crowdsourcing and wonder of Internet help find the missing plane?

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Almost everyone on the planet has been asking a question no one is yet able to answer – what happened to Malaysia Airlines flight MH370 that was on a routine flight from Kuala Lampur to Beijing.
Views: 2447

Why are reserve fund, status certificates important for condo owners?

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A reserve fund can only be used for replacement and non-routine repairs of common elements and assets of the condo: for instance, replacement of roof, windows, boiler, carpets and security system. Other examples are non-routine repairs to the chiller, swimming pool and parking areas.
Views: 2391

Future prospects for CTC, local tobacco industry positive: CEO

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Following is an interview of Ceylon Tobacco Company PLC (CTC) Chief Executive Felicio Ferraz appeared in the FY13 annual report of the company that was released to the Colombo Stock Exchange yesterday.
Views: 2489

Management of tree crop nutrition

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Unlike annual crops such as vegetables or field crops, the perennial nature of tree crops requires that their nutrient needs be maintained in a holistic and long-term manner.  Practices such as fertilizer application, water management and pruning can affect tree nutrition status for successive years.
Views: 2220

Future of HR, leadership and business

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Professor Dave Ulrich, the most influential international thinker in HR and author of over 25 books, talks about his proposed visit to Colombo on April 30 and the key topics he plans to address in Colombo.
Views: 2349

Need for national policy on minerals value addition

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There is presently a great interest on value addition to mineral resources that could be commercially exploited in Sri Lanka. However this interest was vigorously promoted by the Geological Survey Department (present GSMB) from the early 1960s and what is new is that three minerals namely graphite and.....
Views: 2565

Margin trading: A doubled-edged sword

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In the previous section, we discussed the two restrictions imposed on the amount you can borrow. First, the initial margin, which is the initial amount you can borrow.
Views: 2095

Process of goal setting: A fresh perspective

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We saw last week that goal setting is an opportunity to focus the efforts of employees on the things that matter. A goal provides them with a direction and also allows them to prioritise their work. 
Views: 2095

Today is International Women’s Day What women do and can do: Entrepreneurship, gender equality in SL

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The United Nations celebrates the 2014 International Women’s Day under the theme of ‘Equality for women is progress for all’. Ensuring gender equality matters in many ways to the development process of a country. Gender equality matters in its own right and has been recognized as.....
Views: 2234

As we celebrate yet another International Women’s Day: Can Sri Lanka’s corporates be more gender equal?

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The other day, my mobile phone rang – it was a wrong number. But as I and thousands of other Sri Lankan women discover to their dismay every day, the caller rang back – many times in fact, whispering what no woman wants to hear.
Views: 2727

Can Sri Lanka learn from Korean SME promotion strategy?

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Korea is no stranger to economic hardship, recovery and progress. The Korean War during 1950-53 took 1.5 million lives and destroyed close to 40 percent of the country’s industrial facilities. Yet, it overcame this turbulent history to become a developed country in less than a generation – an achievement fondly referred to...
Views: 3002

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