‘We are changing the way we fly’
SriLankan Airlines has embarked on an exciting new journey that would give their passengers a richer Taste of the Paradise, they already know and love.
The Airline launched its new image 'Change in the way You fly' last Wednesday in a gala event at Water's Edge introducing a whole new experience on ground and in the air, that promises its passengers a total change.
Beginning the journey with its iconic logo the monara or the peacock, the airline's front line staff from cabin to ground crew will sport a brand new look and a warmer smile.
But the charm, elegance and grace of the peacock will be preserved as the hundreds of beautiful stewardesses at SriLankan Airlines undergo this transformation. Their iconic Kandyan Saree uniform still retains its oriental charm but yet have a distinctive modern appeal and contemporary look. The new colour palette plays with the soft hues of sea blue splashed with the delicate multi-hued motifs of the peacock feather with its shimmering iridescent bursts of electric orange mottled with dark, light blue and white.
While the women and men who take care of every little detail of a passengers' comfort on ground and in flight, will offer a vastly improved level of service, decked in their new uniforms, the airline's onboard kitchen has turned an entirely new chapter in their in flight meal service and offers its passengers a tempting array of mouth watering signature dishes and cocktails never served on board before. And passengers have the added choice of ordering from a new A la carte menu and having their meals literally cooked on board.
While new menus, served by a cabin team with a brand new look is guaranteed to tempt the most discerning passengers' taste buds, a whole new experience in, in flight entertainment also awaits movie buffs. ‘We've struggled to stay airborne during the past two years. In the process we didn't deliberately set out to do anything new and revolutionary. In fact we were often thought to have lost focus of our customers. With these wide ranging and seeping changes we now reassure our thousands of customers that they certainly ARE our focus. We are changing their travel experience in a multi-dimensional manner and stretching the boundaries of hospitality' said SriLankan Airlines CEO Manoj Gunawardena at the launching ceremony.
‘We're striving to reach the next level of customer service by voluntarily asking the globally reputed airline rating organisation Skytrax to conduct a full audit of our customer experience. I'm proud to say that refurbishment and re-fleeting are on the cards in the near future thus reflecting our vision to achieve a five-star status not in terms of size but quality onboard service' he added.
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