Mirror Business ran an exclusive story titled ‘Over 80 percent industry leaders doubt accuracy of tourism statistics’ on October 6, 2017, basing a report by the Ceylon Chamber of Commerce (CCC) on the country’s tourism sector. Following is the full statement issued by the Sri Lanka Tourism Development Authority (SLTDA) refuting the findings of that report, on which Mirror Business based its story.
The SLTDA wishes to highlight the following points to refute the findings made against the statistics compiled by us.
The relevant data with regard to tourist arrivals is obtained by the SLTDA from the Electronic Travel Authorization (ETA) system of the Immigration and Emigration Department. Though the arrival data is utilized, only the relevant categories are taken into account – those that are within the definition, while the other categories are excluded from the statistics. Therefore, the utilization of such selected data cannot be considered as problematic.
As mentioned in the report, the survey is conducted not solely to capture earnings. There are other objectives as well. However, the survey is not the primary instrument used to formulate the tourism earnings number. The average duration and arrivals are mainly based on the data obtained from the Immigration and Emigration Department.
In terms of the issue of the sample, it is important to highlight the fact that the selection of the sample is not totally based on the number of arrivals from the respective countries. While the base of the sample is selected from a stratified sampling method and it is further calculated from a model which considers the expenditure patterns of the tourist as well. Strict procedures are followed to ensure error-free data and reliability tests and programme validation checks are applied at the end. The rationale in selecting the relevant sample sizes from Germany and the UK against India and China is rather profound than the more visible factor of the arrivals.
The data captured in the questionnaire is basically based on the 37 questions included in the questionnaire. They have been included to capture a holistic picture. However, the questionnaires are being revised on a yearly basis, according to the market research needs.
The questions on spending have been included to get an overall idea and not to dig into details about the expenditure of the tourists. Including such lengthy information in the survey questionnaire will not be effective in generating valid data. It is expected to obtain such detailed information from the Tourism Satellite Accounting system. The preparations are already underway to conduct certain surveys for the Tourism Satellite Accounting in collaboration with the Census and Statistics Department and Central Bank of Sri Lanka.
The rationale of collecting separate data on transit passengers in this survey is that their input is also vital in terms of marketing information. Therefore, it is difficult to ignore their contribution in this regard.
Apart from the above factors, the following points should be raised with regard to the methodology used for the research report of the CCC.
There is a serious issue of validity in generalizing the research findings to the tourism industry of Sri Lanka, given the fact that the sample consists of only 15 in-depth interviews with industry leaders and a survey of 37 industry players from limited fields, whereas the tourism industry consists of 3,549 registered establishments (with the SLTDA) including registered accommodations, travel agencies, restaurants, spice gardens, tourist shops, etc. Furthermore, there is no indication of these 37 industry players though the list of industry leaders has been provided. Therefore, there is a serious flaw in the methodology used for the study, which brings the authenticity of the “study” into serious question. In other words, the selection of sample and the sample size does not indicate the application of accepted scientific methods. On the surface, the content of the report seems to be a manifestation of personal opinion of the few industry stakeholders consulted.
Scientific method in research is a systematic approach to researching questions and problems through objective and accurate observation, collection and analysis of data, direct experimentation and replication of these procedures. Yet, it is clearly evident that the research is subjective and biased.
The standard way of calculating the month-on-month (MoM) growth in arrivals in many countries is by comparing the percentage changes with the corresponding month of the previous year, due to variations in tourist arrivals (peak and off peak months) that characterize the industry. Sri Lanka being a seasonal destination the above practice is the most applicable method. Yet, it was noticed that in Table 1 the calculations of MoM growth in tourist arrivals have been calculated by considering the percent change from the previous month in the same year. This type of calculation misinterprets the real situation while creating a distorted picture about the growth. Therefore, this cannot be considered as an accurate way of analysis. Table 2 and 3 provide an authentic depiction of the MoM growth in arrivals.
Table 4 depicts the international tourist markets in comparison to Sri Lanka. A closer look at the figures reveals that Sri Lanka has the highest average percentage change from 2008 to 2016, which indicates to the fact that Sri Lanka has a sound industry when compared to other countries such as Thailand, Malaysia and India which maintains a robust industry. A considerable growth can be seen from 2009-2016. Therefore, when considered the percentage change, it is clear that Sri Lanka has achieved the highest average percentage growth of 18.4 percent among the countries compared. Further, Sri Lanka has achieved the highest average percentage change of increase of arrivals in 2009 and 2016, compared with the same countries in the list. Therefore, it is incorrect and misleading to conclude that Sri Lanka has fallen behind without a valid base to support the argument.
Constructive evaluation is a necessary component to evaluate and improve the performance of an institution or an industry. Yet, these should be based on authentic and credible information. In the absence of credibility such evaluations can be considered as assessments that lack rigour. We would also like to bring to your notice that the Special Committee Report on Revisions of New Tourism Law (2006) highlighted that both UNWTO and PATA have recognized the Sri Lanka Tourism’s basic tourism data system as one of the best systems in the world. Further, this system continues to improve with modern techniques for collating tourist information.