Daraz Express - DEX Colombo expands to boost business efficiency

Rakhil Fernando, Managing Director of Daraz Lanka

In an initiative to further enhance the service offering and strengthen business efficiency, Daraz Express Colombo – DEX, the logistic arm of Daraz.lk expanded in to a 5100 sq. ft. area in Colombo 14. The expansion of DEX Colombo comes in the form of a dedicated hub to cater to its customer base in Colombo, and to ensure fast access to customers whilst improving overall customer and seller experiences. The previously co-shared space operations have now augmented into a dedicated space optimized for delivery operations, with a distinct increase of Daraz’s delivery capacity within Colombo to 5,000 packages per day.

“While investing on developing the e-commerce market in Sri Lanka, Daraz also plays a strategic role in developing the logistics, which is vital to the success of the process. Understanding the expectations and last mile requirements, we diversified into our own logistic support Centre, which will offer a seamless, efficient and fast access to our customers. The new DEX Hub, will largely reduce the pick-up time for our riders whilst increasing our customer reach and expanding our delivery capacity,” noted Rakhil Fernando, Managing Director of Daraz Lanka, commenting on this latest expansion.

The launch of the DEX Colombo hub was officiated by Rakhil Fernando – Managing Director, Darshika Attanayake – Chief Operations Officer, Arun Joseph – Head of Daraz Express, Sajid Suhile – Head of Transport, Piratab Muttiah – Manager DEX Operations, and attended by religious leaders of all four religions who invoked blessings to the company and its employees. Consisting of members from diverse religious and ethnic backgrounds, Daraz creates a young and vibrant corporate culture that is geared to revolutionize e-commerce in Sri Lanka.

With the vision of capturing the fast growing online retail market and expanding to regions beyond the city centers, Daraz Express (DEX) Hubs are currently located in 14 districts across the country and plans are underway to reach up to 20 regional hubs by the end of 2020.