- Have a proper system in place to serve the public so that they can save the time
By Lahiru Pothmulla and Rekha Tharangani Fonseka
President Gotabaya Rajapaksa yesterday inspected the Department of Motor Traffic (DMT) Office at Werahera, which was previously known as Registrar of Motor Vehicles (RMV) and instructed its officials to streamline the services within a month.
A video circulating on social media showed the President instructing the Department officials to streamline the services to provide a better service to the people.
“Have a proper system in place to serve the public so that they can save the time. If you have issues, talk about them. This is a public service and the officials should be able to manage the services and the people. It is not rocket science. I will come back and inspect in a month. There are many complaints about the RMV,” he said. Meanwhile, the President’s Media Division (PMD) said the President inspected the procedures laid down to obtain driving licences and met the staff including the senior officials of the department. He reiterated that no room should be made for any irregularity when providing the services to the public. “Time is a vital factor for anyone. Hence, the officials should be committed themselves to provide their service in an efficient manner. The client should be notified when their job can be completed. This will be helpful for the public to attend their other work instead of waiting and wasting their time at the office,” said the President while highlighting the importance of resolving issues through discussion. “It is very important that institutions such as Department of Motor Traffic which serves a large number of people in the country set an example to others. When delivering their service all the officials should firmly resolve themselves to prevent any fraud or corruption”. President instructed to recruit suitable candidates from among the 54,000 unemployed graduates to fill vacant positions. The public is appalled by the actions of the politicians and the officials. Both parties should work in a responsible manner to change this situation, President added.