Online complaints from Oct.18

13 October 2010 06:11 am - 60     - {{hitsCtrl.values.hits}}


The Police Department introduced an online system today for the public to lodge complaints through an e-mail directly to the Inspector General of Police (IGP) Mahinda Balasuriya, it will commence operations from October 18.

E-mail address for complaints can be logged through the official police website IGP Balasuriya said that the public can also inform him about area problems and delaying of inquiries at police stations and vowed to take action within two weeks. (SD)

  Comments - 60

  • DHA Wednesday, 13 October 2010 10:00 AM

    Good Move provided its implmented properly and they dont sleep on the complaints....

    dagobert Wednesday, 13 October 2010 01:02 PM

    IGP prorities first.
    With the 60Yrs retirement rule, reduce the TOP heavy cardres of Senior Gazetted Officers.
    We don't need so many.

    reduce the DIG.G Cardres to 12 and others correspondingly adjust.. Divert the saved funds towards the welfare of the rank & File for better productivity.

    Don't just sit on your PhD, reduce the SGO.O cardres.

    Hiran Friday, 15 October 2010 01:10 AM

    Good move...but for how long ??? Like the 119 ??? Once i had to make 10 calls for them to act...and took 3 hrs....another joke by Polispathy... :-)

    Alipola Wednesday, 13 October 2010 01:39 PM

    Best idea so far!

    Alipola Wednesday, 13 October 2010 01:41 PM

    Should outsource these to a call centre in india

    Deva Wednesday, 13 October 2010 01:46 PM

    All the e-mails will be directed to junk E-mail Box

    zorro Wednesday, 13 October 2010 10:28 AM

    do we need put MR in cc to get things done? because these guys does things only when HE orders them to do so.

    gamaya Thursday, 14 October 2010 04:32 AM

    do they have a IT department?

    lakshitha Wednesday, 13 October 2010 06:22 AM

    good move. Things have to go ahead with the developments of technology!!

    Hemals Wednesday, 13 October 2010 06:22 AM

    Good Job. Keep it up. Glad we are using some Technology at last for the Police dept.

    local boy Wednesday, 13 October 2010 06:22 AM

    good move. hope it will work !!

    Saradial Thursday, 14 October 2010 05:12 AM

    That is true.

    Nishantha Rajapakse Wednesday, 13 October 2010 10:37 AM

    okay thanks. I'll lodge a complaint about what you'll are doing to Gen. Sarath Fonseka. Just to see how "efficient" this is ok?

    Fayad Wednesday, 13 October 2010 06:31 AM

    Very good facility for the public same way prompt action is needed for the complain.

    Sumana Thursday, 14 October 2010 05:18 AM

    Another computer Jillmart?

    Top Sri Lankan Wednesday, 13 October 2010 06:31 AM

    the police are not even attending to the proper complaints, i wonder whether they will at least read the online complaints, can they respond within a year? I want to be optimistic and have some faith in this department, will see.

    J.D Wednesday, 13 October 2010 06:32 AM

    Good move .......

    ASFAR Wednesday, 13 October 2010 06:33 AM

    very good move. thank you dear sir. hope to get the maximum use of this service.

    spark Thursday, 14 October 2010 05:28 AM

    Never believe. He belongs to the soup drinkers of the regime.

    lucky Wednesday, 13 October 2010 06:34 AM

    I hope that action aftermath will also see some improvements like better investigative practices and more transparency in the process

    spark Thursday, 14 October 2010 05:30 AM

    What about the earlier IGP who said women shud use their mobile phones to photograph evidence when getting raped. I hope his wife and daughter read that.

    Innocent Citizen Wednesday, 13 October 2010 06:44 AM

    Better late than never! Good move SL Police.

    gamini Wednesday, 13 October 2010 06:49 AM

    It is great and should make the public aware. This way the violators will think twice before they commit a crime or otherwise.

    Hamzie-Doha Wednesday, 13 October 2010 06:49 AM

    Excellent move.
    Let's have direct contact with IGP.

    Hope he respond and address the issues promptly without pressing the "Delete" button. :D

    Citizen Wednesday, 13 October 2010 06:49 AM

    Well Done

    Mushi Wednesday, 13 October 2010 06:56 AM

    It seems, many are anxiously waiting to make complaints When looking at these comments...This is great job by police. Hope it will be efficient.

    pandula Wednesday, 13 October 2010 06:56 AM

    What is the validity of email by law to be considerd as a complaint infront of cort? IGP knows well email can not be verified without high techniques and finally this is to bull Sri Lankans as politicians. First make a proper system to record complaint from people and take proper unbiased actions.

    hameed Wednesday, 13 October 2010 07:04 AM

    This is a very funny joke..All direct complains are still sleeping... so people could guess how online complains will work in this country.... A country like nowhere..... Our policemen are very smart in taking actions....... Jayawaywa....May God bless this country...

    ranjith Wednesday, 13 October 2010 07:17 AM

    I am waiting for this from long time this service and very happy to move this.We can easy to complain and hope IGP will read all and not to delete button.

    Hasiya Wednesday, 13 October 2010 07:19 AM

    Awesome... Thanks 2 da Government!

    Chandike Wednesday, 13 October 2010 04:28 PM

    Good move,but who will take action against the complain. Police or the civlians !

    lankaman Wednesday, 13 October 2010 07:21 AM

    when the police won't do anything when we go in person to the cop shop, fall at their feet and beg for their intervention, do you guys honestly think they will attend to online complaints?

    I appreciate good things coming into effect (like uniflow traffic system) but things like this should have practicality embedded to them

    Rohan Wednesday, 13 October 2010 07:22 AM

    I still doubt the action plan after the complain is made. for example, it was only yesterday I complained about some thieves visiting houses in Dehiwela pretending to be Multivision employees removing the valuable steel poles, antennae and brackets and the 119 line was eternally busy and once I made the complain they had hundred and one questions to ask where as no action was taken to my knowledge. If we are to have a efficient service as 911 in USA etc.. we need to have the follow up mechanisms in place too.... If they had taken action yesterday, they would have had the location to take immediate action to put a few law breakers behind bars !!

    Tuan Wednesday, 13 October 2010 05:08 PM

    Nothing will work with the present political system cos no action will be taken against politicians & their goons. It's just an eye wash.

    kassa Wednesday, 13 October 2010 07:23 AM

    Nice work

    Tm Abay Wednesday, 13 October 2010 07:25 AM

    What's the point. Will B just like 119

    NADARAJAH SETHURUPAN Wednesday, 13 October 2010 07:40 AM

    From International?

    ranil Wednesday, 13 October 2010 07:47 AM

    sending complaints to the police commission too wasn't an issue. It's what happens afterwards that needs fixing.
    Imagine trying to walk into a police station and try to make your case against a police officer?
    Been there...done that...not easy and an utter waste of time!

    Discipline should come from within! Police should be trained with that in mind and the seniors of the force should lead with example.
    A very tall task unfortunately

    Senaka Perera Wednesday, 13 October 2010 07:50 AM

    My hat off to IGP for this excellent service........we were waiting for this long time......

    Hora Polis Wednesday, 13 October 2010 11:01 AM

    Is the IT department of our Police Dept is bilingual ?

    Sammy Wednesday, 13 October 2010 08:13 AM

    One can expect flooding of of this email space.

    Gayan Samarasekara Wednesday, 13 October 2010 08:42 AM

    119 also works sometimes. Worthy trying it again. I got a positive experience few months back regarding a robbery took place nearby.

    Athi Wednesday, 13 October 2010 08:45 AM

    Let us start with an online survey to find out Sri Lankans' perception on IGP's statements.
    a. Always believe
    b. Sometime believe
    c.Never believe

    sitty Wednesday, 13 October 2010 08:46 AM

    Will there be a redress for our grevances.!

    Kamiss Wednesday, 13 October 2010 08:48 AM

    Good move, provided someone with power and authority is "on line" to receive the complaint and take appropriate action.

    Thinuka Wednesday, 13 October 2010 08:51 AM

    Yes Good move, It seems IGP have a genuine interest, but it might be very difficult to do everything by himself or few good officers. Wish it will work .. good luck and all the best.

    Wasantha Wednesday, 13 October 2010 08:52 AM

    Except for Dambana & Ratugala.

    Thaha Wednesday, 13 October 2010 11:56 PM

    A very good move. I have some material for the START which requirfes immediatge attention.

    Thinuka Wednesday, 13 October 2010 08:55 AM

    Very good move.. we'll help by our side.

    Thinuka Wednesday, 13 October 2010 08:59 AM

    This is a very very kind Request..
    Pls don't let it to be another lost dream of ours, pls make it work SIR... thank u soo much

    steve Wednesday, 13 October 2010 11:40 AM

    I wonder they will have a loophole in online payment gateway too, so that a bribe can be charged to resolve a complain.

    knight Rider Wednesday, 13 October 2010 09:02 AM

    at least the ICT devices will be doing the job. they should be given the opportunity to for further education within their academy.

    Mahen Muttiah Wednesday, 13 October 2010 09:07 AM

    We may need another online complaint system to get the police to attend the online complaints sent previously

    Sri Lankan Wednesday, 13 October 2010 09:11 AM

    Its time we all united to think POSITIVELY, instead of wasting time on negative issues and discouraging such moves put forward for social development.we all need to change our attitudes and teach everyone to be Positive.

    Deshapriya Wednesday, 13 October 2010 09:26 AM

    Sorry for being critical. As soon as he got appointed, this IGP started a public day at his office, but we cannot see any results. Based on his recent remarks on the death of Ruhuna University student, I think we need a system to complain against IGP not to IGP.

    Heamu Wednesday, 13 October 2010 09:30 AM

    It is good? How is the follow up action. It is good if we get update on the complaint every week after the complaint till meaning full action is taken

    modawansa Wednesday, 13 October 2010 09:38 AM

    the responses will also be send by them by e-mail?

    Yehiya-Doha Wednesday, 13 October 2010 12:22 PM

    Its good. Complain record will take more than 3hrs in colombo police stations. Just wasting time. But IGP must have to do some development in police service.

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