National Police Commission Secretary T.M.K.B. Tennakoon said a hotline had been set up for public complaints against police officers found to have neglected their duties.
He said the public can lodge their complaints via hot line: 071 0361010.
Mr. Tennakoone said nine provincial offices and two offices in Kalutara and Gampaha had been established to look into complaints by the people.
“Those offices have facilities for the people only during office hours. So we thought we need to start a hotline to enable the people to make their complaints at any time of the day or night. People have a right to complain if they face problems when seeking the help of the police,” he said.
Mr. Tennakoone said public complaints have been reduced from 600 in 2012 to 400 complaints this year.
“Out of the 600 complaints last year we have solved all of them except one. We have solved 50% of this year’s complaints as well. We see a reduction in the complaints because the police officers are aware that the people have a place to make their complaints when they have an issue,” Mr. Tennakoone said.
He said people were more close to the National Police Commission than the Police Department because the commission consists of civil officials.
Mr. Tennakoon said there had been a positive reaction from the people since the hotline was established while there had been some anonymous calls criticizing this service as well. “We are going to take legal action against those people in the future after a proper investigation,” he said. (Sanath Desmond)
Comments - 20
mahajanaya Monday, 30 December 2013 09:02 AM
What about the corrupted Traffic Police who collect the on the spot fine from people ?
nikama Monday, 30 December 2013 09:02 AM
At the rate the gov goes about assigning hotline...they will soon have "natures calls" hotlines too. They break all the roads at once and introduce a road complaints hotline...
RP Monday, 30 December 2013 09:07 AM
Have a four digit number with enough operators to take the complaints
sadarana Monday, 30 December 2013 09:31 AM
Very good move but sadly people wont be able to pick up their phone and report a wrong doing as CLI will disclose the caller and then the consequences may be hell. So guess they will have to use a phone boot. But in reality we would love to see our police force changing to be real law and order officers in a country that is rapidly changing for the betterment of the Nation.
taurus Monday, 30 December 2013 10:04 AM
In the end, it is complaining to a bunch of crooks about some other crooks. The local southern yakkos of course will swallow this hook line and sinker.
Nihal Monday, 30 December 2013 10:52 AM
May be we need a No to tell about good police officers since that NO is very less than coruppt ones in the police now
Nihal Monday, 30 December 2013 05:59 PM
This is one hot line which will melt in no time.
Jinn Monday, 30 December 2013 06:19 AM
This is a very good move by the Police Commission, As there a many corrupted Policeman who harass innocent people and take the law into there hands.
HOPE It will be a Active Hotline.
Vidz Monday, 30 December 2013 12:00 AM
who is operating it? again da same police people?! via DM Android App
shan Monday, 30 December 2013 06:45 AM
Ha ha ha ha complaining to police against police.. very good move.
Shehan Monday, 30 December 2013 06:57 AM
Good to see an independent Police Commission established in SL!!!
Sapumal Bandara Monday, 30 December 2013 07:30 AM
Horage ammagen peyna hanawa wagey thiyewida???
ANTON Monday, 30 December 2013 07:37 AM
CAN'T THEY INTRODUCE LIVE VIDEO CONVERSATION METHOD LIKE SKYPE.
C.K.Lankaputhra Tuesday, 31 December 2013 12:38 AM
All this we were not aware that such a commission is in existence.
UN-Predict Monday, 30 December 2013 07:46 AM
Will they come to our houses in White Vans after dusk?
Shitake Mushroom Monday, 30 December 2013 01:18 PM
The last line of this article: They are going to take legal action against people who call anonymously? is that what he means? Huh??? And why do people call anonymously?
zavahir Monday, 30 December 2013 07:55 AM
Yesterday evening I tried 119 more than 20 times never connected.What is the use of this numbers. I was in Colombo kottawa NBxxxx bus, the video is showing very lower class sex songs. I am travelling with my 12 years daughter.We need some standard or need to remove the TV from buses. Pls consider this issues as serious.
vestigator Monday, 30 December 2013 08:05 AM
needs 1000 phone lines.just giving a number means nothing.need a properly set up program.this is another joke.
nikama Tuesday, 31 December 2013 06:39 AM
Employment Employment...This is how SL is gonna be the BPO hub of South Asia.
Cobra Monday, 30 December 2013 01:54 PM
And of course it will be !an 'always breakdown' hot line!
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